Refund policy

Last updated: October 19, 2026

Returns

Your satisfaction is our priority. If for any reason your are unsatisfied with your order you may return/exchange your items up to 30 days from the order date. Exceptions may be made. 
We strive to make all returns and exchanges free of charge to our customers. However, depending on the situation, charges may apply. This includes but is not limited to: ordering the wrong item(s).

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

1. Compile all the items you would like to return/exchange. Please note if the boxes/packages have been opened. Measure and weigh the return shipment box. Have your invoice handy when reaching out.
2. Call us at 844-869-3549 or email Sales@TheTowelGuys.com
3. We will review your order and discuss the options.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item. We correct these issues right away.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Contact us if you have questions about whether a specific item can be returned.

Exchanges

Contact us to ask about exchange options before returning your item. Use the same steps as returning an item above.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at sales@thetowelguys.com